Appointment Policy
Appointment confirmation, cancellation, no-show and copayments: how to confirm your appointments, what happens if you cancel late or miss one, and how copayments are charged.
We understand that schedules can change and that navigating health care can be challenging. Our intention with this policy is to balance flexibility for patients with respect for the clinicians’ time and the availability of care for others. Psychiatric and therapy appointments are reserved exclusively for each patient and require preparation in advance. When an appointment is cancelled late or missed, that time cannot be reassigned. We therefore kindly ask for your cooperation with the following policy.
1. Card on file and appointment confirmation
To secure appointments, we require a valid credit or debit card on file. Payments are processed securely using Stripe, a GDPR-compliant payment platform. To confirm each appointment, a €1 confirmation charge is applied to the card on file.
2. How to confirm your appointment
Appointments must be confirmed at least 24 hours in advance. You can confirm by WhatsApp or email with the staff member managing your intake process.
3. Late cancellation or failure to confirm
If an appointment is not confirmed at least 24 hours before the scheduled time, it will be considered cancelled, and an additional fee will be charged to the card on file.
4. No-show
If you do not attend your appointment without prior notice, an additional fee will be charged to the card on file.
Fees
| Charge | Private clients | Students abroad |
|---|---|---|
| Confirmation charge | €1 | €1, fully refunded after you attend the session |
| Late cancellation or failure to confirm | €100 additional fee | €49 additional fee (€50 in total with the confirmation charge) |
| No-show | €100 additional fee | €49 additional fee (€50 in total with the confirmation charge) |
5. Our rationale
This policy is not intended to be punitive. It helps us:
- reduce unused appointment times;
- ensure fairness to other patients seeking care;
- maintain a sustainable and respectful clinical practice.
We truly appreciate your understanding and cooperation.
Copayments and credit card on file
Patients are required to provide a valid credit or debit card to be securely kept on file. By submitting their card details, the patient authorizes UnisonHealth to charge the card directly for any applicable copayments, coinsurance, deductibles, cancellation fees or other patient-responsibility amounts not covered by their insurance plan.
Charges may be processed after the insurance company has determined the patient’s financial responsibility. A receipt will be provided for each payment collected. Patients are responsible for keeping their payment information current and for notifying UnisonHealth of any changes.
Payment data, privacy and legal compliance (Spain)
We take data protection seriously and process payment information only for appointment management and billing purposes. In accordance with the EU General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), we apply the principles of data minimisation, storage limitation and security of processing.
Card details are stored and encrypted by Stripe, not by our clinic. We do not retain or use payment details beyond what is necessary for active treatment. Once the therapeutic relationship has ended and all outstanding balances are settled, the card on file is removed or disabled, in compliance with GDPR and Spanish data retention obligations. See also our Privacy Policy.
By scheduling an appointment, patients acknowledge and agree to this policy. Questions? Write to us at unisoncontact@unison-health.com.